Shipping & Returns
Shipping Policy
Processing Time:
All orders are processed within 3–7 business days after payment is received.
During high-demand periods, restocks, or vendor delays, processing times may extend to up to 10 business days. We’ll always do our best to keep you updated if we experience any unexpected delays.
Shipping Time:
Once your order has been processed, delivery typically takes:
• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days
You’ll receive an email with your tracking number as soon as your order ships.
Shipping Carriers:
We primarily ship through USPS, UPS, or FedEx depending on your location and shipping selection.
Shipping Costs:
Shipping is free on orders over $50 (U.S. only). All other orders will have shipping calculated at checkout.
Address Accuracy:
Please double-check your shipping address before completing your order. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses.
Return & Exchange Policy
Due to the nature of our products, all sales are final for hygiene and safety reasons.
We do not accept returns, exchanges, or cancellations once an order has been placed. Please ensure your order details are correct before submitting your purchase.
Exceptions:
If you receive a defective, incorrect, or damaged item, please contact us within 3 days of delivery at [aaliyahmitchellehair@aaliyahmitchellehair.com] with your order number and photos of the product. We’ll review your case and offer a replacement or store credit if applicable.
Delays, Lost, or Stolen Packages
Once an order is shipped, Aaliyah Mitchelle Hair is not responsible for delays caused by carriers, customs, or natural events. We are also not liable for packages marked as “delivered” by the carrier but not received.
If this happens, please contact the carrier directly and notify us so we can assist where possible.
Order Changes
We’re typically unable to modify or cancel an order once it’s been placed, as processing begins immediately to ensure timely delivery.
Contact Us
For any shipping or order-related questions, please contact us at: